Shipping & Returns

SHIPPING TIMES

Australia

Australian orders are dispatched from Melbourne, Victoria. All orders are shipped with Australia Post, with tracking available.

 

All orders are shipped FREE - $5 Express shipping

We aim dispatch the majority of orders same/next business day.

Estimated Delivery Time

State

Standard

Express

VIC

2-5 Days

1-2 Days

Interstate (metro to metro)

3-5 Days

2-3 Days

New Zealand

New Zealand orders are dispatched from Melbourne, Australia - we aim to dispatch your order same/next business day. The Economy and Standard rates are shipped with Australia Post, while the Express rate is shipped with DHL Express. All orders have tracking available.

 

Available Rates

Rate Type

Cost (AUD)

Estimated Delivery Time

Standard

$9.95

5-12 Business Days

Express

$15

2-5 Business Days

Estimated delivery times are business days from dispatch. Delays out of our control may occur.

  

United States, United Kingdon + Rest of World

All orders are dispatched from Melbourne, Australia - we aim to dispatch your order same/next business day. The Economy and Standard rates are shipped with Australia Post, while the Express rate is shipped with DHL Express. All orders have tracking available.

Available Rates

Rate Type

Cost (AUD)

Estimated Delivery Time

Standard

$19.95

7-12 Business Days

Express

$27.95

2-8 Business Days

Estimated delivery times are business days from dispatch. Delays out of our control may occur.

Customs Charges (Taxes & Duty Fees)

International customers may be charged taxes/duties by your local local customs office. The charges will vary country to country and are dependent on a range of factors - to find out more, we recommend contacting the relevant authority for your location. These payments are the responsibility of the customer and Eat Your Water will not be held responsible for these.

If you choose not to pay taxes and duties payable upon import and your package is returned to us, you will be eligible to receive a refund for the value of your product - you will not be refunded the shipping fee.

 

Exchanges + Returns

We know things don't always go to plan when shopping online. No matter the reason, we are happy to arrange an exchange or refund/store credit for your purchase. Carefully read below, before heading over to our contact page (link here) to lodge an exchange or return via the contact form.

To be eligible for an exchange or return, you must meet and adhere to the following criteria:

  • The request must be lodged within 30 days of your order date.
  • The product(s) must be in original condition
  • Shipment of the product(s) back to our address will be at cost to the customer. We recommend using a parcel service with tracking, as we are not liable for returns that do not make it to our warehouse.

We will inspect the product(s) upon arrival to approve or decline your exchange/return request. Please allow up to 3 business days from arrival at our warehouse for your request to be processed.

  • If your request is approved, our team will process the request. In the case of an exchange, the postage back to the customer is free of charge. Please note: if we are unable to fulfil your exchange request, we will contact you to arrange either a refund or another exchange option.
  • If your request is declined, the product(s) will be shipped back to the customer (free of charge).

 

Lost Parcels

We do not take responsibility for lost parcels (unless we are at fault) - whether the package being sent to the buyer, or back to our HQ for an exchange/return. However, we will work with you to identify where your parcel may have ended up.

To minimise the risk of a parcel being lost, we encourage customers to double-check that they have entered the correct address during checkout.